Privacy policies

1. About DaycareMate

This policy explains how DaycareMate (operated by IGENTX) collects and processes personal data when you use our childcare management software at https://bloomwave-dev.daycaremate.com.

You are using an instance operated by BloomWave Daycare (BloomWave Daycare LLC). DaycareMate provides the technology; your daycare provides the childcare services.

2. Data we process on the platform

• Parent and guardian names, email addresses, and phone numbers
• Child enrolment, attendance, activity, and care-related records
• Documents and images uploaded for admissions or daily updates
• Billing, invoice, and payment reference data
• In-app messages between parents and staff
• Account credentials, audit logs, and security events

3. Why we process data

• Operate and secure the platform for participating daycares
• Enable admissions, parent accounts, attendance, and messaging features
• Send transactional emails (invites, invoices, password resets) at the daycare's direction
• Provide support, troubleshooting, and service improvements
• Meet legal, security, and fraud-prevention obligations

4. Legal roles

For childcare-related personal data, BloomWave Daycare typically decides why and how that information is used (data controller). DaycareMate processes data on the daycare's instructions to deliver the software (data processor).

5. Sharing and subprocessors

We use infrastructure providers (for example cloud hosting and email delivery) strictly to operate the service. We do not sell personal data. We may disclose information if required by law or to protect the security and integrity of the platform.

6. Security and retention

We apply technical and organisational measures appropriate to a childcare management platform, including access controls and encrypted transport. We retain data for as long as the daycare uses the service and as required by law or legitimate business needs.

7. Your rights and contact

For platform privacy questions, visit https://www.daycaremate.com. For access to your child's care records or to withdraw consent for daycare communications, contact BloomWave Daycare at +971 50 123 4567 or manager@bloomwave.ae (123 Main St, Dubai, UAE).

1. Our commitment

BloomWave Daycare (BloomWave Daycare LLC) is committed to protecting the privacy and safety of every child and family in our care. This notice explains what information we collect, how we use it, and your choices as a parent or guardian.

2. Information we collect

We may collect and maintain:

• Child information: name, date of birth, allergies, medical conditions, dietary needs, emergency contacts, authorised pickups, and developmental notes
• Family information: parent/guardian names, addresses, phone numbers, and email addresses
• Admission documents: identification, immunisation or health records, and signed agreements you provide during enrolment
• Daily care records: attendance, meals, naps, activities, incidents, and staff observations
• Photos and videos: images captured for daily updates, identification, or internal safety purposes (not for public marketing without separate consent)
• Billing information: fee plans, invoices, and payment references

3. How we use information

We use personal information only for legitimate childcare purposes, including:

• Providing safe, appropriate care and early learning
• Communicating with parents about attendance, wellbeing, and billing
• Meeting licensing, regulatory, and health-and-safety requirements
• Responding to emergencies and authorised pick-up arrangements
• Managing admissions, enrolment, and fee collection
• Training staff and maintaining quality standards

4. Who may access information

• Staff with a legitimate need to know for your child's care
• Authorised parents or guardians linked to your child's profile
• Regulatory or government authorities when required by law
• Emergency services when necessary to protect a child's health or safety
• Service providers (such as DaycareMate) that host our management system under contract and only on our instructions

5. Photos, messaging, and parent communication

Activity photos and messages shared through our parent app are intended for enrolled families only. We do not publish children's images on public social media without explicit, separate consent. Parents should not share other children's photos from the app without permission.

6. Health and sensitive information

Health-related information is collected only when relevant to your child's safety and care. It is shared with staff on a need-to-know basis and stored securely. Please keep us informed of changes to allergies, medication, or emergency contacts.

7. How we keep information secure

• Access limited to authorised staff
• Secure digital systems with role-based permissions
• Staff confidentiality obligations
• Physical records (if any) stored in locked or restricted areas

8. Retention

We keep records for as long as your child is enrolled and for a reasonable period afterward to meet legal, licensing, and insurance requirements. When data is no longer needed, we securely delete or anonymise it where possible.

9. Your rights

You may request to:

• Access personal information we hold about you or your child
• Correct inaccurate or incomplete information
• Withdraw consent for non-essential communications where applicable
• Ask questions about how your data is used

Contact us using the details below. We will respond within a reasonable time and in line with applicable law.

10. Contact BloomWave Daycare

BloomWave Daycare LLC
123 Main St, Dubai, UAE
Phone: +971 50 123 4567
Email: manager@bloomwave.ae